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Express Scripts Home Delivery
Express Scripts, Inc. (ESI) mail service pharmacy offers members the convenience of home delivery, patient education materials, and toll-free access to dedicated patient care advocates and registered pharmacists.

Steps to Order Home Delivery Through the Mail Service Pharmacy
For regulatory purposes, prescription orders are handled most effectively when the original prescription is mailed to Express Scripts. Please allow 14 days for the initial mail order fill. If a patient has less than a 14-day supply of medication on hand, a short-term supply should be obtained from a local retail pharmacy to prevent interruption of therapy.

Step 1: Complete a Mail Order Form
Mail order forms can be located on the internet at www.express-scripts.com,or by contacting the Express Scripts Patient Contact Center at 877-697-7088.

The following information is required on the mail order form/profile. This information enables our registered pharmacists to consult patients appropriately:
  • Member ID - Full 11 digit ID as listed on your insurance benefit card
  • Full name - As it is it listed on your insurance benefit card
  • Name of the physician
  • Full name and date-of-birth of all members covered by the mail order benefit
  • Medications being taken by each family member ordering prescriptions for home deliver
  • Allergies, illnesses or medical conditions (i.e., asthma, blood pressure), use a separate sheet of paper if necessary
Step 2: Obtain New Prescription(s)
Request a new prescription from the doctor, written for up to the maximum mail order day supply, plus refills. Check the prescription before leaving the doctor's office to make sure of the following:
  • The doctor's name is legible
  • The exact dosage and strengths indicated
  • The exact quantity is indicated - preferably for the maximum day supply allowed by your plan, with refills
  • The full first and last name of the patient is legible
  • The patient is stabilized on the medication and dosage before filling at mail order
  • Request a retail day supply script and allow for a 14-day processing timeline for all new mail service prescription requests
Step 3: Arrange for Payment
Please do not send cash. Orders may be paid with:
  • VISA, MasterCard, American Express, and/or Discover
  • Bank-issued debit card
  • Personal check or money order
Step 4: Mail in Your Prescription
Mail your prescription(s) with an order form. Verify all information is on the form and is current and be sure to include patient's full name and cardholder ID. Please allow 14 days for the initial mail order fill. Orders should be mailed to:

Express Scripts
PO Box 52123
Phoenix, AZ 85072

ESI Patient and Client Services
Express Scripts' Patient Care Advocates are available 24 hours a day, 365 days a year.
Registered Pharmacists are also available 24 hours a day, 365 days a year.

    Business hours (8:15 am - 5:45 pm M-F) - members can be transferred to an Express Scripts pharmacist for general patient counseling regarding medications dispensed from the mail order pharmacy.

    Non-business hours - On-call pharmacists are available during non-business hours and will return the member's call within approximately two hours
The Patient Contact Center toll free number is: 877-697-7088

Mail Order Pharmacy Contact Information:
All mail order prescriptions should be sent to:
Express Scripts
PO Box 52123
Phoenix, AZ 85072

Physicians only may call Express Scripts with prescription information or fax the information for members who have already utilized the mail order home delivery service. This process is not preferred or suggested for first-time users as we may not have their information in the mail order system.

Physicians only may fax prescriptions to: 800-396-2171
Please refer to the Home Delivery FAQ section for requirements on faxing prescriptions.

Internet Access The Express Scripts Web site is located at http://www.express-scripts.com